Refund Policy

The Support Coordinator Network provides downloadable e-products, training, intellectual property, advertising opportunities and job posting. We do not currently sell any physical products so a returns policy is redundant. 


In the event you have a genuine complaint about the service you have paid for, immediately email to: This email address is being protected from spambots. You need JavaScript enabled to view it. stating:

• Your name and contact details
• Date of delivery of service 
• Date of payment
• Type (and name if applicable) of service, product or resource
• A short paragraph explaining your issue with the service or product
• A short explanation of how you would like the problem rectified eg. refund, resupply, services in leiu etc.

While we always endevour to provide full disclosure, quality products and service with well defined instructions, we understand that errors can be made on both sides. For this reason, any genuine request for refund will be considered with the exception of the following circumstances:

• You purchased a downloadable product which has been sent to you and you have changed your mind. The assumption here is that the product now exists on your system and a change of mind is not a realistic reason for refund in this instance. 
• More than three weeks has elapsed between payment and request for refund
• No suitable explanation has been given for the discontent with the product or service
• You have been found to be reselling or otherwise distributing the intellectual property of the Network or it's subsidiaries which we reserve the right to pursue legal action against if proven.

Thank you.